01Contact us
The fastest way to reach us is email. We answer every message from a real person.
We typically reply within one business day. When you write, include your business name and, if it helps, a screenshot — it gets you a faster answer.
| Support email | support@timekey.ai |
| Website | timekey.ai |
| Response time | Within 1 business day |
| Provided by | MageCodes FZ-LLC, Dubai, UAE |
02The mobile app
The TimeKey app for iPhone lets owners and staff run the whole operation from their pocket — today’s schedule, new bookings, customers, payments and revenue. Your customers do not need the app to book with you; they book on the web, and you manage everything here.
- Free on the App Store — TimeKey.ai by MageCodes, iOS 15.1 or later
- Android is on the roadmap and not on Google Play yet — open app.timekey.ai in Chrome and add it to your home screen in the meantime
- Sign in with the email and password for your TimeKey business account
- Manage multiple businesses from one login with the in-app business switcher
- Get a push notification the moment a booking comes in, and tap straight through to it
- The app keeps itself up to date automatically — no manual reinstall needed
03Getting started
1 · Create your business
Set your name, timezone, currency and working hours.
2 · Add what you sell
Tours, rentals or services — with prices, durations and photos.
3 · Take bookings
Create bookings in the app, or let customers book on your website.
4 · Get paid
Charge with Stripe or send a secure payment link.
5 · Invite your team
Add staff and resellers with role-based access.
6 · Grow
Analytics, coupons, gift cards, reviews and tips — all built in.
04Common questions
Bookings & schedule
- Times look off? Everything is shown in your business timezone — check Settings if it needs adjusting.
- Availability: capacity and “seats left” update live so you never overbook.
Notifications
- Not getting pushes? Allow notifications for TimeKey in your phone’s Settings, then reopen the app.
- Tapping a push opens the exact booking it refers to.
Team & access
- Roles: owners and admins can invite members and change roles (manager, staff, operator, accountant) from the Team screen.
- Resellers are onboarded through a separate flow and appear with their company.
Billing
- Plans & invoices live under More → Billing, including usage and your current period.
- Card data is handled by Stripe — TimeKey never stores raw card numbers.
05For your guests
Booked a tour, rental or appointment with a business that uses TimeKey? Please contact that business directly to change or cancel your booking — they manage their own schedule and customer records. TimeKey provides the software; the operator runs the booking.
06Legal
See our Privacy Policy and Terms of Service. For privacy-specific requests, write to privacy@timekey.ai.