Terms of Service

Creating an account

• You must be at least 18 years old and operate a lawful business
• Provide accurate, complete and current information — including business identity and contact details
• Keep your credentials confidential; enable 2FA where offered
• Report unauthorized use immediately to support@timekey.ai

Your responsibilities

• You are responsible for all activity under your account, including your team, guides and partners
• Hold all licenses, permits and insurance your activities require (tours, transport, rentals)
• Comply with all laws that apply to your business and your guests
• Obtain valid guest consent for SMS, WhatsApp and email communication

• Card processing fees are charged by the payment gateway (e.g. Stripe) under its own terms
• You authorize us to collect subscription fees and applicable booking fees by your chosen payment method or by deduction from processed payments
• Manipulating booking source, price or channel data to avoid platform fees is a material breach
• Overdue amounts may result in suspension after notice (see Section 6) and may bear statutory interest

• Offer or promote illegal activities, or experiences you are not licensed to operate
• Send spam or any bulk message without documented recipient consent
• Collect, sell or misuse guest data outside operating your own business
• Upload malware, attempt to breach, probe or overload the platform, or access it by automated means without written permission
• Infringe intellectual property, impersonate another business, or publish false reviews and availability
• Process payments for goods or services unrelated to your listed business ("transaction laundering")
• Use the Services in violation of applicable sanctions or export laws

You also may not

• Resell, sublicense or share account access outside your business
• Copy, modify, reverse-engineer or build a competing product from the Services
• Remove or alter TimeKey notices, or misrepresent your relationship with TimeKey

• The account is used for fraud — including fake bookings, stolen cards, self-dealing through the reseller program, or commission manipulation
• Illegal, unlicensed or dangerous services are being sold to guests
• Guests, staff or the public are put at risk, or guest data is being misused or sold
• Spam or unconsented bulk messaging is sent through our channels (SMS, WhatsApp, email, AI agents)
• The platform is attacked, scraped, probed or knowingly disrupted
• Chargeback or dispute levels are excessive, or a payment gateway or channel partner requires us to act
• Sanctions, anti-money-laundering or other legal obligations require it

Effects of suspension

• Access to the account and hosted sites may be frozen while we investigate
• Pending payouts related to suspected fraud may be withheld until the investigation concludes
• Fees already paid are not refunded when suspension or termination is for cause
• We may notify affected guests, partners or authorities where legally required

• You must have a lawful basis and, where required, a privacy notice for your guests
• You are responsible for the accuracy of guest data you or your team enter
• On termination you can export guest data; we delete it per our retention schedule
• A data processing agreement (DPA) is available on request at privacy@timekey.ai

• You must hold your own accounts with those channels and comply with their terms and commissions
• We are not responsible for a channel’s decisions — delisting, ranking, payout changes, API outages or data errors on their side
• If a channel suspends or restricts us because of your conduct, Section 6 applies
• Channel connections are provided “as is” and may change when third-party APIs change

• AI agents answer using the availability, prices and content you configure — you are responsible for keeping that data accurate
• AI output can contain errors; you can pause the AI and take over any conversation at any time
• Bookings and payment links issued by the AI on correctly configured data are your bookings — honour them as your own
• You warrant that message recipients have consented; telecom and anti-spam rules of the destination country apply
• We may throttle or block messaging and AI usage that looks abusive, unlawful or fraudulent

Websites and domains

• You warrant that you own or are licensed to use every domain, photo, logo, text and review you publish
• We may remove content that is unlawful or infringing after notice (or immediately where required)
• Custom domains remain your property; hosted addresses remain ours

Reseller & partner program

• You set partner commissions; the agreement between you and your partner is yours
• Partner bookings are tracked automatically; farming commissions with fake or self-referred bookings is fraud under Section 6
• We may withhold or claw back commissions arising from fraudulent bookings

• Target: 99.9% uptime
• Maintenance announced in advance
• Daily backups on our side

• Indirect, incidental, consequential, special or punitive damages
• Loss of profits, revenue, data, goodwill or business opportunities
• Your guests’ claims arising from your services, cancellations or conduct
• Acts of third parties — payment gateways, OTAs, telecom carriers, hosting providers
• Events beyond reasonable control (force majeure)

• Your services, tours, rentals and dealings with guests
• Your breach of these Terms or of applicable law
• Content you publish through the platform
• Your use of guest data, messaging or the reseller program

By you

• Cancel anytime from Settings
• Access continues until the end of the paid period
• Export your data before deletion — 30 days after termination it is removed per our retention schedule

By us

• Immediately, for the causes in Section 6
• With 30 days notice, if we discontinue the Services (unused prepaid fees refunded pro-rata)